Contact
Contact Mobility1
E-mail [email protected]. We answer by e-mail. Give the car's Ref number, or your payment reference (it starts with M1), so we can find it at once.
What to write about
- Buyers
- A car on the site, the check of your business details, an offer, a reservation, a payment or a refund. To start, open a business account.
- UK imports
- To order a UK car shown on the site, write to us with its Ref number. We confirm the price in writing.
- Dealers
- Your application, an inspection visit, your payout account, or a car that is reserved. To start, see sell your cars.
- Your personal data
- A copy of your data, a correction, or deletion. Write from the e-mail address on your account. See the privacy notice.
- Car makers
- To have your logo taken off the site, write to us: we remove it within 48 hours.
Asked to pay a person? Report it
Mobility1 never asks you to pay a person, or to pay into an account given by phone, SMS or WhatsApp. You pay only Mobility1's own accounts, in the name of Alf Holdings East Africa Limited, as your payment page or Mobility1's written invoice shows (its M-Pesa till, its bank account, or a card link on the card provider's own page), and the dealer's business account that My desk shows, marked "checked by Mobility1".
If anyone asks you to pay elsewhere, do not pay. E-mail us at once with:
- the car's Ref number;
- the number or account you were asked to pay into, and the name it shows;
- who asked you, and how: a call, SMS, WhatsApp or e-mail;
- a screenshot, if you have one.
If you have already paid, also ask your bank or Safaricom at once to stop the payment.